Shipping policy

Website: https://www.luxegemssupply.shop/
Business Name: YHF TRANSPORT LLC
Shipping Support: [email protected]

At LuxeGemsSupply.shop, we want your order to arrive ready to help you organize your desk, refresh your dining area, or bring a little more order and style into your home. This Shipping Policy explains our shipping charges, order preparation process, delivery estimates, tracking support, and the steps to take if something goes wrong during transit.

1. Shipping Charges

Our current standard shipping charges are structured as follows:

  • Order subtotal of $10.00 or more: Free standard shipping.

  • Order subtotal below $10.00: $5.99 standard shipping fee.

The applicable shipping charge is displayed during checkout before you place your order. If promotions, discounts, changes to the cart, or other checkout adjustments affect the qualifying order subtotal, the final shipping charge will be determined by the checkout total shown to you.

Unless a different currency is expressly shown, the amounts above are intended to be in U.S. dollars. Please verify that the currency and shipping fee displayed at checkout are correct before completing your purchase.

2. Order Processing

After an order is submitted, we review the order details and arrange preparation for shipment. This may include confirming payment authorization, checking product availability, preparing the selected items, and creating the shipment information.

Our typical order-processing estimate is 1–3 business days. This is an estimate rather than a guarantee. Processing may take longer during holidays, promotional periods, inventory checks, or other periods of unusually high order volume.

Business days generally exclude weekends and applicable public holidays. An order is not considered shipped merely because payment has been authorized or an order confirmation has been sent.

3. Estimated Delivery Time

After dispatch, standard delivery is generally estimated at 5–10 business days, depending on the destination, carrier service, and other delivery conditions.

Actual delivery times can vary. Carrier capacity, weather, transport interruptions, address verification, customs or import procedures where applicable, and local delivery conditions may affect the final arrival date.

Unless a specific guaranteed delivery service is expressly offered at checkout, delivery estimates are provided for planning purposes and are not a promise that a package will arrive on a particular day.

4. Shipping Destinations

Available destinations depend on the shipping options enabled at checkout. Please enter your full delivery address to confirm whether shipping is available to your location and to view the applicable delivery options.

We may be unable to ship to certain addresses or locations because of carrier limitations, service restrictions, or legal requirements. If we cannot fulfill an order for the destination provided, we will contact you where reasonably possible to discuss the available options.

5. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review the street address, apartment or unit number, city, state, ZIP code, and any delivery instructions before submitting the order.

If you notice an error, contact [email protected] immediately. We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that a change will be possible once fulfillment or carrier processing has begun.

If a package cannot be delivered because the address is incomplete or incorrect, the carrier may return it, hold it for collection, or attempt redelivery. Any reshipment arrangements will be assessed based on the circumstances and applicable law.

6. Shipment Confirmation and Tracking

When tracking information is available, it may be sent to the email address associated with your order. Tracking updates are provided by the relevant carrier and may not appear immediately after a shipping label is created.

A label-created status can mean that shipment information has been prepared, even if the carrier has not yet recorded physical possession of the package. Please allow time for the first carrier scan to appear.

If you do not receive tracking information or the tracking page does not update after a reasonable period, contact us with your order number. We will help you review the available shipment information.

7. Multiple Packages

Depending on product availability, packaging requirements, or fulfillment arrangements, products from one order may occasionally be shipped separately. If this occurs, packages may arrive on different dates and may have separate tracking information.

A partial delivery does not automatically mean that an item is missing from the order. Please compare the delivered items with the order confirmation and any available tracking notices before contacting customer service.

If an item remains unaccounted for, contact us so we can review the shipment.

8. Delayed, Lost, or Missing Packages

If a package appears delayed, first review the carrier's tracking page for the latest available information. Delivery scans may be delayed or may not immediately reflect the package's physical location.

If tracking indicates that the package has not moved for an extended period, or if the estimated delivery period has passed without delivery, email [email protected] and include:

  • Your order number.

  • The shipping name and address.

  • The tracking number, if available.

  • A short description of the problem.

We may contact the carrier or review fulfillment records to investigate. The appropriate resolution will depend on the shipment details, the cause of the problem, and applicable law.

9. Packages Marked as Delivered

If tracking states that a package was delivered but you cannot locate it, please consider checking the delivery location, mailbox, porch, building reception, household members, or any designated safe place. You may also wish to contact the carrier for delivery details.

If the package remains missing, contact us promptly. We will review the available information and determine what further steps are appropriate.

A carrier's delivery scan is relevant evidence, but we will consider the circumstances rather than treating every delivery dispute as automatically resolved.

10. Damaged Packages or Incorrect Items

Please inspect your order after delivery. If a desktop organizer arrives with broken components, a tablecloth arrives damaged, or the package contains the wrong item, contact us at [email protected].

Include your order number and, where practical, photographs showing the issue and the shipping packaging. We may request additional information to help establish what happened during packing or transit.

We will review the report and explain the available options, which may include a replacement, refund, or another appropriate remedy. Applicable legal rights will be respected.

11. Shipping Address Changes and Order Cancellations

If you need to change an address or cancel an order, contact us as soon as possible. Requests received before fulfillment may be easier to accommodate.

Once an order has been packed, handed to a carrier, or entered a stage where the shipping information can no longer be changed, we may be unable to stop or redirect it. In that case, please contact us to discuss possible next steps.

We do not guarantee that an address change, cancellation, or rerouting request can be completed after dispatch.

12. Undeliverable and Returned Shipments

A shipment may be returned to us because of an incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or other carrier restrictions.

If a package is returned, we will review the tracking details and contact you where appropriate. Depending on the reason for the return, a reshipment may be possible. Any additional shipping charge will be disclosed before a paid reshipment is arranged.

Where the failure to deliver is attributable to us, we will work with you to provide an appropriate resolution consistent with applicable law.

13. Shipping Fees, Returns, and Refunds

Shipping charges are shown at checkout before the order is submitted. The treatment of shipping charges in connection with a return or refund depends on the circumstances, the original order, the applicable policy, and any legal requirements.

For a voluntary change-of-mind return, the customer is generally responsible for return shipping unless we state otherwise. If an item is defective, damaged, or incorrectly supplied, we will address shipping costs in accordance with applicable law.

Please review our Return and Refund Policy for additional details.

14. Weather, Holidays, and Other Disruptions

Severe weather, public holidays, carrier disruptions, transportation interruptions, and other events outside our reasonable control can affect processing or delivery.

We will make reasonable efforts to provide available updates and help customers understand the status of delayed shipments. We cannot guarantee that carriers will maintain their usual schedules during disruptions.

15. Contact Us About Shipping

For questions about shipping charges, tracking, delayed packages, delivery issues, or address changes, contact:

YHF TRANSPORT LLC
1108 60TH AVE TER
BRADENTON, FL 34207
United States
Email: [email protected]
Attention: KIMBERLEY, PAUL SIMPSON

Please include your order number in the subject line or message to help us locate your shipment quickly.

16. Policy Updates

We may update this Shipping Policy as our fulfillment processes, shipping options, or legal requirements change. The current version will be published on the website with its effective date.

The shipping fee applicable to your order will be the amount shown during checkout when you submit the purchase, subject to correction of an obvious error and applicable law.