Refund policy

Website: https://www.luxegemssupply.shop/
Business Name: YHF TRANSPORT LLC
Customer Service Email: [email protected]

At LuxeGemsSupply.shop, we believe that everyday spaces become more enjoyable when they are organized thoughtfully and presented beautifully. Whether you have purchased desktop organizers to create a more orderly workspace or a tablecloth to refresh your dining area, we want you to feel confident about your purchase. This Return and Refund Policy explains how to request a return, exchange, or refund and what to expect throughout the process.

1. Scope of This Policy

This policy applies to purchases made directly through LuxeGemsSupply.shop. It covers eligible desktop organization products, tablecloths, and other merchandise offered through our online store.

By placing an order, you acknowledge that you have had an opportunity to review this policy. Our voluntary return rules do not eliminate or restrict any rights you may have under applicable law.

2. Thirty-Day Return Window

We offer a voluntary return window of 30 days from the date your order is delivered for eligible products that no longer meet your needs.

To qualify for a standard change-of-mind return, an item should generally meet the following conditions:

  • It is unused and in its original condition.

  • It has not been washed, altered, cut, stained, or otherwise modified.

  • It includes its original packaging, labels, components, and accessories where reasonably available.

  • It is not damaged as a result of improper handling or use after delivery.

  • The return request is submitted within the 30-day period.

For tablecloths, please inspect the size, color, design, and fabric before washing or using the item. For desktop organizers, please check the dimensions, configuration, and included components before assembling or placing the product into regular use.

We understand that a product may need to be opened for a reasonable inspection. Contact us if you are uncertain whether your item remains eligible.

3. Items That Arrive Damaged, Defective, or Incorrect

If an item arrives damaged, has a manufacturing defect, is materially different from its description, or is not the product you ordered, please contact us promptly at [email protected].

Include the following information where possible:

  • Your order number.

  • The name of the affected product.

  • A brief explanation of the issue.

  • Clear photographs showing the product, packaging, shipping label, or defect, if applicable.

We may request photographs or additional details to understand the problem and determine an appropriate resolution. Depending on the circumstances and applicable law, the resolution may include a replacement, repair where appropriate, refund, or another legally available remedy.

Please do not discard a damaged item or its packaging until we have advised you whether further inspection is necessary. However, you do not need to delay contacting us while gathering every piece of information.

Nothing in this policy limits rights or remedies available under applicable consumer protection law.

4. How to Request a Return

Please follow these steps:

Step 1 — Contact customer service. Email [email protected] with the subject line “Return Request” and provide your order number.

Step 2 — Explain the reason. Tell us whether the return is due to a change of mind, a sizing or appearance concern, a damaged item, or another issue.

Step 3 — Wait for instructions. We will review your request and, if the return is approved, provide the applicable return instructions and destination.

Step 4 — Package the item carefully. Use protective packaging to reduce the risk of damage during transportation. Include the return authorization details provided by our team, if any.

Step 5 — Keep your shipping receipt. If you send the package using a carrier, retain the tracking number and proof of shipment until the matter is resolved.

Please do not send merchandise to our business address without first confirming that it is the correct return destination for your specific request.

5. Return Shipping Costs

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs unless we state otherwise in writing.

If an item is defective, damaged on arrival, or incorrectly supplied, we will handle return shipping costs and other arrangements in accordance with applicable law and the circumstances of the order. Please contact us before paying for return shipping so that we can explain the available process.

Original shipping charges, if any, will be handled according to the reason for the return, the terms disclosed at checkout, and applicable law.

6. Refund Review and Processing

Once we receive the returned merchandise, we will inspect it to confirm the condition and eligibility of the return. We may also review the order information and the reason provided for the request.

For approved refunds, we generally initiate the refund within 5–10 business days after approval. The time it takes for the funds to appear in your account may depend on your bank, card issuer, payment service, or original payment method.

Refunds are generally issued to the original payment method. We may contact you if the original method is no longer available or if additional information is required to process the refund lawfully.

A refund confirmation does not mean that a bank or card issuer will post the funds immediately. Please allow additional time for the payment provider to complete its processing.

7. Exchanges and Replacements

If you would prefer another eligible product rather than a refund, contact us to ask whether an exchange or replacement is available. Exchanges depend on inventory, product condition, and the nature of the original issue.

For a desktop organizer, a replacement may be appropriate when a component is missing or a part arrives damaged. For a tablecloth, we may be able to assist if the wrong design or item was shipped. We cannot guarantee that a particular color, size, or style will remain in stock.

Where a product problem gives you a legal right to a particular remedy, that right will not be replaced by this discretionary exchange process.

8. Products That May Not Qualify for Change-of-Mind Returns

To the extent permitted by law, a standard change-of-mind return may be declined for items that:

  • Have been used, washed, stained, cut, modified, or damaged after delivery.

  • Are returned incomplete or without essential components.

  • Have been damaged through misuse or failure to follow reasonable care instructions.

  • Are returned outside the stated return window without an applicable exception.

These conditions do not exclude remedies that apply to faulty, misdescribed, or incorrectly supplied products under applicable law.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to stop processing or dispatch if the order has not yet entered fulfillment.

Once an order has been packed, dispatched, or otherwise progressed beyond the point at which cancellation is practical, cancellation may no longer be possible. In that situation, you may request a return after delivery under this policy, where eligible.

We cannot guarantee that a cancellation request received after fulfillment has begun will be successful.

10. Refunds for Partial Orders and Bundles

If your order contains multiple products and only one item is being returned, we will assess the refund based on the eligible returned item, any applicable discount allocation, and the terms of the original transaction.

Where a discount was applied to a qualifying group of products, the refund may be calculated using the price actually paid for the returned item rather than its undiscounted advertised price, subject to applicable law.

11. Orders That Cannot Be Delivered

If a package is returned to us because the address provided at checkout was incomplete or incorrect, or because delivery could not be completed after reasonable carrier attempts, contact us to discuss the available options. Additional shipping charges may apply if a reshipment is requested and permitted by law.

If the failure to deliver is our responsibility, we will work with you to provide an appropriate resolution.

12. Contact Information

For return, refund, replacement, or cancellation questions, contact:

YHF TRANSPORT LLC
1108 60TH AVE TER
BRADENTON, FL 34207
United States
Email: [email protected]
Attention: KIMBERLEY, PAUL SIMPSON

Please include your order number in all correspondence so we can identify your purchase efficiently.

13. Policy Updates

We may revise this policy from time to time to reflect operational changes, improvements to our customer service process, or changes in applicable law. The version published on our website will show the current effective date.

A revised policy will not be used to remove rights that already apply to an existing transaction under applicable law.

14. Governing Law and Consumer Rights

This policy is intended to operate consistently with the laws of Florida and applicable federal law. Where a mandatory consumer protection rule applies, that rule takes precedence over any inconsistent provision of this policy.

Nothing in this document is intended to waive a consumer right that cannot lawfully be waived.

By maintaining a clear return process, LuxeGemsSupply.shop aims to handle concerns fairly, communicate decisions clearly, and make the resolution process as straightforward as possible.